Frequently Asked Questions

Parents ask

Why does the app only work at a five kilometer radius? Can it be expended?

The radius cannot be expended. It is an aerial radius that covers a relatively large area. Either way, most parents prefer to find someone who lives as close to them as possible. If you want to find a babysitter in a different area, you can fill in a different address.

Is it possible to delete someone who was interested but it's no longer relevant?

You can cancel any hiring offer by sliding the line of the offer and clicking the red cancelation button.

Can I go back and view sitters' details that I've offered a job to, even if they haven't replied to the job offer yet?

You can click the hiring offer button, click on any babysitter that has been offered the job and see her details.

What do I do if it says my address isn’t valid?

Try to add the house's number, and check if Google's address autocomplete is correct. If it is a new street or a very small one, try again by using the name of a close by main street.

Do you take responsibility for the babysitters' quality and credentials? Are they filtered? Also, I'd be happy to know if they have insurance.

The app is a free platform which provides a way of finding a babysitter, creating a connection between parents and babysitters who sign up for the app, as well as paying a babysitter with a credit card. We do not pre-filter the parents or the babysitters who sign up for the app. The app provides you with tools in order to filter the search results on your own. You can filter according to the babysitter's age, rating and so on. In addition, you can chat with them through the app and interview them via video chat. The sitter is not insured by us, but usually homeowners have a third party liability insurance that also covers the babysitter.

The app does not recognize an address while offering a job, what are the instructions to filling in an address?

As a rule, the app uses Google Maps API, and every address in Israel that appears on Google appears on the app; it is even possible to automatically complete addresses. You can write the address of a nearby (main) street, and add the full address as a note. If the address is at a new location, check that it appears on Google Maps.

I logged in, the app showed 62 available babysitters in Gedera. When I wanted to send hiring offers, there were only 3 available babysitters. Where did my other 59 options go?

First, check your search parameters. You may have chosen to see only babysitters with recommendations, or specified a narrow price range. Also, according to the specific time you chose, the system only shows available babysitters who have logged into the app in the past month and a half.

How can I delete a hiring offer that I just sent to a babysitter?

Slide the offer's line right and left and press the red "cancelation" button.

I wish to find a babysitter who can work a few times a week on a permanent basis, how can I hire a babysitter in that case?

Create a regular hiring offer, and note that you are looking for something permanent. We will soon launch an option to hire a babysitter on a permanent basis from a database of babysitters who are looking for this kind of job and are available to perform it.

If I pay with a credit card, how is the payment transferred to the babysitter?

The money immediately appears in "My Wallet" and can be transferred to a bank account by clicking "Withdraw funds".

I accidently gave a babysitter a low rating. How do I cancel it?

The next time you hire her, you can give her a higher rating which will replace the current one. Another option is to send an email to the support center. Please specify your phone number and a convenient time to contact you.

I've booked a babysitter after she clicked "interested" but she ended up cancelling. How can I go back to my hiring offer screen in order to offer the job to other babysitters?

Slide the offer's line right and left and press the red "cancelation" button. After that you can create a new offer.

I misspelled my last name and want to fix it but can’t. What do I do?

In the search results only the first letter of your last name appears, so it does not affect search results or the ability to use the app. In order to change it, please send an email to the support center. Please specify your phone number and a convenient time to contact you.

Babysitters ask

Why don't I get job offers? Maybe there's a problem with my profile? How can I know if parents see my profile?

First, you must make sure to log into the app at least once every month and a half otherwise you won't appear in parents' search results. It is also recommended to add a credit card as a payment option. A babysitter who accepts payment with a credit card appears at the top of the search results. Also, it is highly recommended to add as many details to your profile as you can – including experience, availability and mobility.

If I pay with a credit card, how is the payment transferred to the babysitter?

The money immediately appears in "My Wallet" and can be transferred to a bank account by clicking "Withdraw funds".

I misspelled my last name and want to fix it but can’t. What do I do?

In the search results only the first letter of your last name appears, so it does not affect search results or the ability to use the app. In order to change it, please send an email to the support center. Please specify your phone number and a convenient time to contact you.

I accidently signed up as a parent instead of a babysitter. When I tried to sign up again, the system notified me that my details already exist as a parent and that I cannot change it

Once you sign up with a name and phone number as a parent, that phone number cannot be used again as a security measure. In order to change it, please send an email to the support center. Please specify your phone number and a convenient time to contact you.    

What do I do if it says my address isn’t valid?

Try to add the house's number, and check if Google's address autocomplete is correct. If it is a new street or a very small one, try again by using the name of a close by main street.

Still have questions?

Still have questions?